Privacy Policy

Last Updated: August 2025

Introduction

Mantis ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform and services.

This policy applies to all users of our website and software platform (collectively, the "Service").

Information We Collect

Information You Provide

Account Information: Name, email address, phone number, business name, and password
Business Data: Customer information, transaction records, sales data, and other business information you input into our platform
Payment Information: Billing address and payment method details (processed securely through our payment providers)
Communications: Messages you send to us through support channels or feedback forms

Information Automatically Collected

Usage Data: How you interact with our Service, features used, and frequency of use
Device Information: Device type, operating system, browser type, and IP address
Cookies and Analytics: We use cookies and similar technologies to improve your experience and understand Service usage

How We Use Your Information

We use your information to:

Provide and maintain our Service
Process transactions and send related information
Send administrative information, updates, and security alerts
Respond to your comments, questions, and customer service requests
Analyze usage patterns to improve our Service
Comply with legal obligations and enforce our terms
Protect against fraudulent or illegal activity

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

Service Providers: With trusted third parties who help us operate our Service (e.g., cloud hosting, payment processing)
Legal Requirements: When required by law or to respond to legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to sharing for a specific purpose
Aggregated Data: We may share anonymized, aggregated data that cannot identify you

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication measures
Regular backups

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data (subject to legal requirements)
Object to or restrict certain processing
Export your business data at any time
Opt-out of marketing communications

To exercise these rights, contact us at privacy@trymantis.com.

Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. When you close your account, we will delete or anonymize your personal information, except as required for legal, accounting, or dispute resolution purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

If you have questions about this privacy policy or our privacy practices, please contact us at:

Mantis Technology Limited

Email: privacy@trymantis.com

Address: Lagos, Nigeria

Phone: +234 814 176 2626