Terms of Service

Last Updated: August 2025

1. Agreement to Terms

By accessing or using the Mantis platform and services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Mantis provides a business management platform that includes customer relationship management, transaction tracking, compliance assistance, and tools to help Nigerian businesses access global markets. The Service is provided "as is" and "as available."

3. Account Registration

Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Service.

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized use

Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

4. Acceptable Use

You agree NOT to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Upload or transmit viruses or malicious code
  • Attempt to gain unauthorized access to any part of the Service
  • Impersonate another person or entity
  • Sell or transfer your account to another party
  • Use the Service to send spam or unsolicited communications
  • Interfere with or disrupt the Service or servers
  • Use the Service to compete with us or build a similar service

5. Your Content and Data

Ownership

You retain all rights to the data you input into our Service ("Your Content"). We do not claim ownership of Your Content.

License to Us

You grant us a limited license to use, store, and process Your Content solely to provide the Service to you.

Data Accuracy

You are responsible for the accuracy and legality of Your Content. We are not responsible for any errors or omissions in Your Content.

Backup

While we perform regular backups, you are responsible for maintaining your own backups of Your Content.

6. Intellectual Property

The Service and its original content (excluding Your Content), features, and functionality are owned by Mantis and are protected by international copyright, trademark, and other intellectual property laws.

7. Payment Terms

Pricing

Our current pricing is available on our website. We reserve the right to modify pricing with 30 days' notice.

Billing

By providing payment information, you authorize us to charge the applicable fees for your chosen plan.

Refunds

Refund requests will be considered on a case-by-case basis. No refunds will be provided for partial months of service.

Taxes

You are responsible for any applicable taxes, and we will charge tax when required to do so.

8. Service Availability and Support

Availability

We strive for 99% uptime but do not guarantee uninterrupted access to the Service.

Support

Support is provided via email and WhatsApp during Nigerian business hours. Premium support options may be available for additional fees.

Modifications

We reserve the right to modify or discontinue the Service (or any part thereof) with 30 days' notice.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will meet all your requirements
  • The Service will be uninterrupted or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANTIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Mantis and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your Content

13. Termination

By You

You may terminate your account at any time through your account settings or by contacting us.

By Us

We may terminate or suspend your account immediately, without prior notice, if:

  • You breach these Terms
  • We are required to do so by law
  • We discontinue the Service

Effect of Termination

Upon termination, your right to use the Service will cease immediately. We will delete your account data within 90 days, except as required by law.

14. Governing Law and Disputes

Governing Law

These Terms shall be governed by the laws of Nigeria, without regard to its conflict of law provisions.

Dispute Resolution

We prefer to resolve disputes amicably. Before filing any legal action, you agree to try to resolve the dispute by contacting us at legal@trymantis.com.

Jurisdiction

Any legal action shall be brought exclusively in the courts located in Lagos, Nigeria.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the new Terms on this page
  • Sending you an email notification
  • Displaying a notice in the Service

Your continued use of the Service after changes constitutes acceptance of the new Terms.

16. Contact Information

For questions about these Terms, please contact us at:

Mantis Technology Limited

Email: legal@trymantis.com

Address: Lagos, Nigeria

Phone: +234 814 176 2626